Della Chen

Della is Client Services Manager at Velocity Financial, supporting advisers and clients to ensure a smooth, responsive and positive experience throughout their financial journey. A qualified Financial Adviser with experience across mortgages, insurance and KiwiSaver, she brings both technical knowledge and a strong client focus to her role. Before joining financial services, Della spent a decade in customer-focused roles, developing the relationship-building and communication skills that continue to underpin her approach today. Known for her caring, approachable and solutions-focused style, she enjoys helping people navigate important financial decisions with confidence. Fluent in English and Mandarin, she is proud to support Mandarin-speaking clients. Currently completing further accounting studies, Della is committed to continually expanding her knowledge and expertise.