Contact us for nationwide financial advice.

No matter where you are in New Zealand - we are working normal business hours . We have clients all over New Zealand, and therefore have pre-established platforms and processes to maintain financial support no matter your location. Advice is free, so give us a call.

MEET THE TEAM:

Graham+Goodison+Financial+Adviser+Mortgage+and+Insurance+Broker+NZ — GRAHAM GOODISON

**DIRECTOR & ADVISER** : MORTGAGES & INSURANCE
graham@velocityfinancial.co.nz

021 318 949

Brendon+Velocity+9585+%283%29.jpg — BRENDON OJALA

**DIRECTOR & ADVISER :** MORTGAGES & INSURANCE
brendon@velocityfinancial.co.nz

027 242 6496

Rebecca Roe_LinkedIn.png — REBECCA ROE

**BUSINESS STRATEGY MANAGER :** EMPLOYEE MOMENTUM
rebeccaroe@velocityfinancial.co.nz

021 703 772

Rebecca+Velocity+Client+Services+and+Office+Manager+Wellington+nz — REBECCA SIMMS

**VELOCITY OFFICE MANAGER & CLIENT SERVICES MANAGER**
rebecca@velocityfinancial.co.nz

04 803 3616

Lance%2BShearman%2BFinancial%2BAdviser%2BMortgage%2BInsurance%2BKiwisaver%2BBroker%2BNZ — LANCE SHEARMAN

**ADVISER** : MORTGAGES | INSURANCE | KIWISAVER
lance@velocityfinancial.co.nz

027 249 2914

Simon+O%27Neill+Financial+Adviser+Insurance+Mortgage+Broker+NZ — SIMON O’NEILL

**ADVISER** : MORTGAGES | INSURANCE | KIWISAVER
simon@velocityfinancial.co.nz

021 144 2691

Josh+Velocity+9189+%281%29.jpg — JOSHUA RHIND*

**CAVEO MANAGER & ADVISER :** FIRE & GENERAL INSURANCE
**joshua@velocityfinancial.co.nz**

027 384 6444

CLIENT SERVICE MANAGERS

Elizabeth%2BClient%2BServices%2BManager%2BMortgages%2BInsurance%2BWellington%2BNZ — ELIZABETH TSIKANOVSKI

**CLIENT SERVICES MANAGER :** MORTGAGES | INSURANCES
elizabeth@velocityfinancial.co.nz

021 089 26297

Willie Gun Velocity Client Services Manager — WILLIE GUNN

**CLIENT SERVICES MANAGER :** MORTGAGES | INSURANCES
**willie@velocityfinancial.co.nz**

027 686 5354

Kirsty+O%27Hara+Client+Services+Manager+Mortgages+Insurance+Wellington+New+Zealand — KIRSTY O’HARA

**CLIENT SERVICES MANAGER :** MORTGAGES | INSURANCES
kirsty@velocityfinancial.co.nz

027 262 6895

*DOMESTIC AND COMMERCIAL INSURANCE

Joshua Rhind is the General Manager of Velocity Financial’s new fire and general insurance company: Caveo Insurance. After years of clients asking us where to find good general insurance we now offer: home, contents, auto, landlords, mortgage, construction, builders risk, commercial and more. Please get in touch to find out how we can help.

04 803 3616 | admin@velocityfinancial.co.nz

CLICK HERE FOR OFFICE DETAILS

- Complaints POLICY -

If you are dissatisfied in any way with Velocity Financial's service we want to know about it. We always want to get it right for you.

We have a formal internal complaint handling process and will try to reach a satisfactory resolution with you as soon as possible.
Please contact admin@velocityfinancial.co.nz
You can make your complaint verbally, by email or letter. We will acknowledge your complaint within 2 working days and will try to resolve your complaint within 10 working days. We may need to ask you further information, or agree on an extension, if the issue is complex or there are issues outside our control.
If we cannot agree on a resolution you can contact our independent external dispute resolution scheme, Financial Dispute Resolution Service
Financial Dispute Resolution Service is an external financial dispute resolution scheme approved by the Minister of Consumer Affairs under the Financial Service Provider (Registration and Dispute Resolution) Act 2008. The scheme can be contacted at www.fdrs.co.nz or 0508 337 337.
They will investigate your complaint and work to facilitate an agreed resolution. If this is not possible the Scheme may make a formal decision which is binding on Velocity Financial Ltd, but not unless you accept the decision. The process is free to you and the Scheme will assist you to lodge your complaint.